Open tasks
14
3 new · 6 in progress
Overdue
3
2 with one manager
Guest requests
11
8 closed today
Task confirmation
12 min
median today
Alerts
Critical go to the head of department at once, medium go into the summary.
🔴
Villa Sawah: guest without hot water for 2 hours
Communications set the task at 12:20. Villa manager C has not confirmed. The guest wrote a second time and mentioned a review.
14:22 · Villa Managers Head Alerts · → call manager C, send an engineer if needed
🔴
Residence Ubud, Apt 3: early check-in at 9:00 tomorrow
The previous guest leaves at 12:00. No decision yet on luggage storage and a lounge.
13:05 · Villa Managers Head Alerts · → manager A to offer the guest an option until 18:00
🟠
Villa Kayu: "we'll send a taxi" not confirmed
Promised to the guest at 10:40, no transfer booked.
11:40 · Villa Manager Alerts
🟠
Villa Sawah: "towel change" task pending for 26 hours
It was due yesterday at 12:00.
10:00 · daily check
Tasks
Communications gives a villa manager a task in the chat, Jarvis creates a card and watches the deadline.
New 3
Baby cot in Apt 1 for check-in on 29.10
Residence Ubud · A · by 28.10
Buy an egg-free cake, guest's birthday
Villa Kayu · B · by 30.10
Check the hair dryer in the second bathroom
Villa Sawah · C · by 28.10
In progress 6
Airport transfer, 4 guests
Residence Ubud · A · by 27.10 18:00
Pool cleaning after rain
Villa Kayu · B · today
Replace the terrace light
Residence Ubud · A · by 28.10
Book a massage for 2
Villa Kayu · B · 28.10 16:00
Prepare the villa for 6 guests arriving
Villa Sawah · C · by 27.10 14:00
Scooter rental for a week
Villa Kayu · B · by 28.10
Awaiting confirmation 2
Early check-in Apt 3, luggage storage
Residence Ubud · A · set 13:05
Hot water, call an engineer
Villa Sawah · C · set 12:20
Overdue 3
Change towels and bed linen
Villa Sawah · C · due 26.10
Mosquito net in the bedroom
Villa Sawah · C · due 26.10
Safe key for the guest
Residence Ubud · A · due 27.10 10:00
Villa managers today
| Manager | Open | Overdue | Reply |
|---|---|---|---|
| Manager AResidence Ubud | 5 | 1 | 9 min |
| Manager BVilla Kayu and 2 more | 4 | 0 | 14 min |
| Manager CVilla Sawah and 1 more | 5 | 2 | 41 min |
| Total | 14 | 3 | 12 min |
"Reply" is the median time to a real answer on WhatsApp today.
Guest response time
Threshold: 30 minutes (red line).
Scale 0–50 min.
What guests ask for today
Personalisation and review
Guest notes
🎙 Manager A: "Apt 2 guests are a couple from Australia, her birthday is on the 30th, he surfs, they asked for a quiet breakfast"
✦ Jarvis saved this to the guest card and suggests:
• 30.10 morning: a card and flowers in the apartment, a cake on request
• Surf: Keramas, 22.6 km, about 50 minutes by car, leave early in the morning
• Breakfast on the terrace at 8:30, no music
• I will remind manager A on 29.10 at 18:00
Review request
Hi Emma and Jack,
Thank you for staying with us. We hope the birthday flowers on the 30th and the early surf trip to Keramas made the week special.
If you enjoyed your stay, a short review on Airbnb would mean a lot to our small team, and to [Villa manager] personally.
Safe travels,
[Villa manager]
Drafted from the stay history: what the guest asked for and what was done for them. The manager checks and sends it.